Shipping
We are partnered with USPS to provide lower prices on shipping. The rates are calculated at checkout.
Your shipping seems a little expensive. Can you offer discounts of some kind?
In a word, no, we can't. We have shopped around for the best deal for our customers and at this time, USPS offer us the lowest prices for care of our products. We do offer FREE SHIPPING on all orders over $60 before tax.
I entered the wrong address on my order! Can you help?
I purchased 2 day shipping and it's been three days but my package hasn't arrived!! Why?
USPS Priority Mail offers "1-3 day shipping". How many days a package will actually take to get to you depends on where you live in relation to us. Sometimes there are issues with weather that delay USPS along certain routes. Also, be advised that we require 1-4 business days for processing, ( 5-10 days for high volume seasons like Christmas or on the days we have a sale), so after your package is picked up from our location, it should arrive in another 1-3 business days.
If there is another reason for the delay, or if USPS has "lost" your package, you will need to contact them. As you know, once a package leaves our care, we transfer responsibility to them, and will only have access to the same tracking information you have been sent.
Free soaps will not apply when we have sales or discounts, only free shipping when you purchase $60 before taxes.